Terms of Service

Terms and Conditions

These Terms and Conditions govern all sales of goods purchased from CVS Poles and override any other terms, conditions, or warranties, unless explicitly agreed upon in writing by CVS Poles. By using our website or purchasing from us, you agree to these terms and confirm that they are buying for business purposes, not as a retail customer. No variations to these terms shall be permitted unless authorised in writing by CVS Poles.

1. Product Images Disclaimer

Due to differences in screen displays, product images on our website may not be accurately reflect the actual colours, shades, shapes, or sizes. CVS Poles is not responsible for any discrepancies caused by technical variations in display settings.

2. Product Safety & Liability

The buyer acknowledges that CVS Pole’s products conduct electricity and should never be used near overhead cables or any electrical sources. Misuse of these products can result in serious injury or death. CVS Poles accepts no liability for accidents arising from improper use. it is the buyer’s full responsibility to use all products safely and according to provided guidelines

3. Warranty & Guarantee

  • Products include a 12-month guarantee covering manufacturing defects under proper usage.
  • The anti-spin feature is covered for 12 months but may loosen over time due to normal wear and tear. Buyers are responsible for maintaining this feature.
  • Any modifications, non-approved adaptions, or fittings will void the guarantee.
  • Wear and tear is not covered. Buyers must maintain their products, including joints, worn ends, and stop ends.
  • Using a twist and lock water flow device with CVS Poles will cause excessive wear and void the warranty.
  • Dismantling the poles will invalidate the warranty.
  • For warranty claims, customers must return faulty items at their own expense for assessment and repair/ replacement

4. Delivery Policy

  • We deliver across the UK and internationally (Subject to package size and weight restrictions).
  • Orders will be dispatched after payment clearance and stock availability.
  • Orders paid via PayPal will be delivered to the address registered with PayPal due to security policies.
  • We are not liable for losses due to late deliveries.
  • Customers must provide an accurate delivery address. If an incorrect address results in an undelivered parcel, additional costs for re-delivery will apply.
  • If Customers miss their delivery, stock will only be reserved for two weeks. after this, delays may occur if the item is on pre-order.
  • Redirection requests due to incorrect addresses will incur additional fees.
  • We do not deliver to PO Boxes or leave parcels without signature.
  • If your expected delivery date has passed, contact CVS Poles within 28 days.
  • International Orders: Customers are responsible for any import duties, taxes, or additional customs fees.

5. Returns & Refunds

  • To cancel an order, contact CVS at 07821810066 or via email.
  • Returns within 14 days will receive a full refund. Returns after 14 days but within 28 days will incur a 10% restocking fee.
  • Items must be returned in their original condition and packaging.
  • We are not responsible for third-party purchases of our products.
  • Customers must check items on delivery. If goods arrive damaged, do not sign for them until you verify their condition.
  • Damaged or faulty items must be reported within 24 hours with photographic evidence.
  • If a collection for a faulty item is missed, the customer must pay £17.95 for re-collection or arrange their own courier.
  • Incorrect items received: Contact us, and we will arrange a free return and correct item dispatch.
  • Returns Process: Items must be repacked securely. Return shipping costs are non-refundable. If a returned item is damaged upon arrival at our warehouse, we will provide photographic evidence. Customers may request a return of the damaged item at their own cost.
  • If an order qualifies for free shipping (£250+ orders) and a return lowers the total below this threshold, a £17.95 shipping fee will be deducted from the refund.
  • No returns will be accepted without a returns form and label issued by CVS Poles.
  • Refunds will be processed within 14 days of receiving the returned item using the original payment method.

6. Use by Minors

Our website is intended for users aged 18 and over. If we discover data from individuals under 18, it will be deleted.

7. Promotional Discounts

  • Discount codes cannot be combined with other offers or applied to sale items.
  • If a discounted order is partially returned, the refund will reflect the original discount adjustment.
  • Promotional discounts are limited to one use per customer unless otherwise specified.

Availability of products and services on the site is subject to change without notice. We reserve the right to modify or discontinue any product at any time without liability to you or any third party.